This depends on the situation.
If you turned up for your appointment and your osteopath thought you were clearly unwell or needed more urgent care and an osteopathic appointment wasn’t suitable, they will be more concerned about getting you the right care and so will probably not charge you.
If you got through the main part of an osteopathic session and the osteopath decided to send you somewhere else because they didn’t feel osteopathy was appropriate, you may still be charged. This is because you are paying for the opinion of a highly skilled and knowledgeable primary healthcare practitioner, and not just a generic treatment.
You wouldn’t expect to go and see a consultant and not pay them for their time if they decided you weren’t fit for their service.
We will always try and be accommodating to your situation and we will always try to be as reasonable and fair as possible.